Shipping Policy

Shipping Policy

DELIVERY TIMES

Estimated processing time is 2-4 business days. After processing the estimated shipping time to the US is 5 to 20 business days. Due to high demand of some of our most popular products, please allow 2-6 weeks for delivery. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

EXPEDITED SHIPPING
Priority Insured Shipping is an option that you can select at the time of checkout. estimated Processing Time is 2 – 4 Business days plus estimated 3-10 Business Days for Delivery.

Extraordinary events, such as Covid 19, may extend these shipping times.

 

ORDER TRACKING

Once your product is ready, we will send you the tracking number by email and keep you posted on the package shipment progress. Once the tracking number is issued, you can check the progress of your package via the MY ACCOUNT page or TRACK ORDER Pages.

We source products from all over the world to bring you epic offers at the lowest prices. This means the shipments occasionally take a little longer although it’s always worth the wait!

 

ORDER DELIVERY ISSUES

If your package did not arrive within 90 days of the date of original purchase, please CONTACT US. We'll help you!

 

If your package is marked as delivered and did not arrive, you must file a claim with the shipper directly for missing packages. We are not responsible for packages missing after delivery (as soon as the shipping agent leave the package at the mailbox or at porch/front door.) you need to contact the shipper directly, and file a claim.

 

Please enter the correct shipping details when checking out.  If you realize you have made any error relating your order information, simply email us at CONTACT US as soon as possible for assistance to correct. If there was an issue with your address, we may need you to provide an alternate address. We are not responsible if a package is undeliverable because of incomplete, or incorrect destination information or missing address information.

 

If you have an issue with your delivery, re-delivery, or missing packages, you need to contact the appropriate shipping company directly and refer to your tracking number. We are not responsible for re-delivery of packages or missing packages.


If your package was undeliverable and/or returned to sender, please CONTACT US so that we can re-ship it to you. If there was an issue with your address, we may need you to provide an alternate address. You will be responsible costs for any re-shipment, if any.

 

We are not responsible if the item(s) are damaged in shipping, you need to contact the shipper directly, and file a claim for a refund. Each shipper has their own policies, please contact them for details.

Luxx Stores is not responsible for cost of re-delivery of packages or missing packages. Any cost associated with undeliverable and returned to sender, reshipping or redelivery, is the reasonability of the customer.

 

SHIPPING LOCATIONS
We ship within the continental US, US territories, Alaska, Hawaii and Canada. If you are located outside where we ship, please contact us with what you would like to order, and we will see if we are able to help.

WHERE DO YOU SHIP FROM?
Though we have access to warehouses all over the world, we usually ship from warehouses located in the US and China. We always try to ship from the warehouse with the fastest shipping time for each order.

SHIPPING TO P.O. BOXES?
Most items can be delivered to P.O. Boxes, however, there are some size limitations and it will incur an extra charge, so we prefer a physical address. Please contact us before purchasing to ensure your item qualifies to be shipped to P.O. Boxes.

SHIPPING TO A MILITARY ADDRESS – APO/FPO
Most products can be shipped to APO or FPO addresses. However, there are some exceptions:
Please contact us before purchasing to ensure your item qualifies to be shipped to APO or FPO addresses.
Address Formatting Instructions
To make sure your package gets to its destination, follow these instructions for entering a military address.

  1. Do not use special characters or punctuation (such as %, &, ‘, -, ?, !, etc.).
  2. For Army, Navy, and Marines: Enter Unit Number and Box Number in the “Address” field.
    For Ships: Enter Ship Name and Hull Number.
    For Air Force: Enter PSC Number and Box Number.
  3. In “Address Line 2,” enter optional military command or organization name (e.g., USAG J or 2/566 Postal Co.).
  4. In the “City” field, enter APO or FPO.
    Please note: We cannot ship to city codes other than APO or FPO for military shipments. Entering a city other than APO or FPO will result in your order being delayed or possibly canceled. Also, do not enter the state in this field. (Incorrect: APO AE, AE.) If you are stationed in a war zone, our system also may not recognize your address. Please review your entry for accuracy.
  5. In the “State” field, select one of the following:
    AE – Armed Forces Europe, Middle East, Africa, and Canada
    AA – Armed Forces Americas
    AP – Armed Forces Pacific
  6. In the “ZIP Code” field, enter the 5-digit ZIP code for the military unit. It must start with a 0 or 9. Any other ZIP codes in combination with AE, AA or AP will result in delays or cancellation of your order. Your billing address ZIP code (or home address code) cannot be used in place of a military ZIP code.
  7. In the “Country” field, use the default choice of USA.
  8. In the “Phone” field, we suggest entering the phone number of a family member or friend who is stateside. We must receive a phone number before we are able to ship.

 

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