Returns Policy

Returns Policy

You get a full 30 days to return your item from the date of delivery. If it doesn’t fit, it breaks or you’ve simply changed your mind, send it back and we’ll happily honor you a replacement or refund.

If you would like to return any item(s), for either a refund or exchange, you'll need to read and follow all of the information below.

It is important that all these conditions for a refund or exchange are met in order to qualify:

  • Items must be received within 30 days of the delivery date.
  • Any returns must be in new in box/like new in resalable condition and in its original packaging.
  • Please don't send any items back to us until you've completed a Return Request and have a Return Authorization (RA) number. Any returns received without an 'RA Number' will not be processed
  • Once we approve your return, we'll send you details of where to send your order to, and what happens next
  • We may ask you to provide photos if an item is damaged, faulty or the wrong size, before a Return Authorization (RA) number is processed
  • Customers will need to cover the cost of returning any items to us.
  • We also need a tracking number for returns. Please, when you ship to return, please send us the tracking number of the parcel
  • We reserve the right to decline any item that comes back to us used.

To start the returns process, visit the CONTACT US page.

  • Fill out the form completely, in the message part make sure to included the order number, and the item(s) that you wish to return and/or exchange.
  • Once we received your request, we will review your request within 5 business days.
  • If we need more information, we will reply to the email that you provided on the form. You will have 5 business days to respond. If we do not receive a response in the time allotted, we will close the request, and a refund or exchange will not be issued.
  • Once we approve your return, we will send you an email with how to ship the item(s) back for a refund or exchange.
  • You will have 5 business days to ship the item back. If not shipped within 5 business days from the date the return was approved, we can’t offer you a refund or exchange.
  • Once the item(s) are received, and we inspect the product for all of the conditions for a refund or exchange are met. Within 5 business days, we will email you with why the refund was denied, or with the confirmation that a refund has been processed. Refunds will be to the same payment method used when the purchase was made.

When will I get my refund?

Office Address

Luxx Stores
1621 North Tamiami Trail
Suite 7
North Fort Myers, FL 33903

Contact Us Page

Phone:  239-320-5151
Mon-Fri 10:00 AM - 5:00 PM EST




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