FAQs

FAQS

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please Contact Us.

 How long will it take for my items to arrive?

  • It will usually take 7-24 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location. Due to high demand of some of our most popular products, please allow 2-6 weeks for delivery
  • Extraordinary events, such as Covid 19, may extend these shipping times..

 How do I check the status of my order?

 Where can I place an order from?

  • You can place an order from any country, we ship Worldwide.

 Is shipping really FREE?

  • Yes, standard shipping is free, 7-24 business days for delivery. We also offer Priority Insured Shipping 5- 15 Business days for delivery.

 Will I receive a confirmation number when I place my order?

  • Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

 Who can I contact if I have a problem with my order?

  • Please visit our Contact US page, and send us an email telling us what your problem is. We will check it out and get back to you as soon as we can.

 How can I pay?

  • We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and PayPal

 Is Checkout on this site safe and secure?

  • You can be absolutely sure that all purchases here are safe and secure.

 If I enter my email address will you sell my information?

  • We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

 If you have any issues please leave us a message or you can also contact us at:

Office Address

Luxx Stores
1621 North Tamiami Trail
Suite 7
North Fort Myers, FL 33903

Contact Us Page

Phone:  239-320-5151
Email: support@luxxstores.com

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